​Frequently asked questions

How do I book an appointment?

Please get in touch by email or telephone for an informal chat. This will help us to decide whether it would be appropriate to meet, and to find a convenient time for an appointment. We will endeavour to respond to your enquiry as quickly as possible but this may not be the same day.

What can I expect to happen at the first meeting?

Some people explain they are worried about what to expect the first time they come along. We hope telling you a little bit more about it will be helpful. This first appointment is for us to meet and think together about the problem, what goals you would like to achieve and to make a plan for what we can do to help. This meeting will be an opportunity for you to ask any questions. We will meet in a room at the clinic where we can talk privately. In terms of who comes along to the first appointment (for example: parent, carer, young person, family member, partner) we can discuss what feels most helpful to you. 

How many appointments will I need?

This will be different for each person depending upon the nature of the problem. Typically 6 to 10 therapy appointments are recommended, followed by an appointment where we can review things and decide if more are needed. Appointments can be on a weekly or fortnightly basis.

What about fees and how long is an appointment?
Please take a look at the appointments and fees page on the website and get in touch for more information.

Is what we talk about private?

What we talk about in the appointment will be kept confidential unless we are concerned that you or someone else is in danger. If this happens, we will discuss who needs to know (for example, a parent) to help keep you or the other person safe. Sometimes people ask that we write to their GP or school about their assessment or therapy progress, and this is something we can discuss if it would be helpful.

What if my concern is urgent and I need immediate help?

Bluebird psychology is not able to deal with or manage emergencies. If you feel that your concern is urgent please get in touch with your local GP, visit your local A & E department or contact the NHS 111 Service.

What is your privacy policy and what happens to my data?

We take your privacy seriously and comply with the General Data Protection Regulation (GDPR) (EU) 2016/679. Please refer to the website privacy policy for information about how referral information is stored or get in touch to receive our full privacy policy.